IT Support Technician

Job Title: IT Support Technician

Reporting to: ICT Manager

Contract Type: Full-time / Permanent

Location: Emyvale, Co. Monaghan

The IT Support Technician will provide technical assistance and support to end-users within Silver Hill Duck. This role involves resolving hardware and software issues, troubleshooting network problems, and maintaining our IT infrastructure. The ideal candidate will have a passion for technology, excellent problem-solving skills, and the ability to communicate effectively with users at all levels of technical proficiency.

Key Accountabilities:

  • Provide first-level technical support to end-users via phone, email, and in-person.
  • Diagnose and resolve hardware, software, and network issues in a timely and efficient manner throughout the company.
  • Assist in the setup, configuration, and maintenance of computer systems, printers, and other hardware.
  • Install and update software applications and operating systems.
  • Perform routine maintenance and updates on IT equipment, servers and systems.
  • Maintain accurate records of support requests, solutions, and hardware/software inventory.
  • Assist in user account management, including password resets and permissions changes.
  • Collaborate with other IT team members on larger projects and initiatives.
  • Provide training and guidance to end-users on software and hardware usage.
  • Stay current with emerging technologies and industry best practices.


  • A degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Proficiency with Microsoft Windows and Office Suite.
  • Familiarity with common troubleshooting techniques and tools.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving skills and attention to detail.
  • Willingness to learn and adapt to new technologies.

Closing date is 19th of July 2024.